Shipping policy

Shipping Policy – koorkoor.co.uk

Last updated: 13 November 2025

Thank you for shopping at koorkoor.co.uk.
To provide the widest range of pet products at competitive prices, koorkoor.co.uk operates on a dropshipping model, where some items are shipped directly from our supplier partners.

This policy explains how shipping works for all orders placed through our UK website.

1. Order Processing Time

Once your order is placed:

  • Processing time: 1–3 business days

  • Orders are processed Monday–Friday (excluding public holidays)

You will receive a confirmation email when your order is placed, and another when it has been shipped.

 

2. Shipping Locations

We work with supplier partners located in:

  • The United Kingdom

  • The European Union

  • The United States

  • Asia (including China & Hong Kong)

Depending on the product, your order may be shipped from any of these regions.
This helps us offer unique and competitively priced pet products.

 

3. Estimated Delivery Times

UK Delivery (Standard):

  • UK-sourced products: 2–5 business days

  • International-sourced products: 7–18 business days

International Delivery (if available):

  • Europe: 7–18 business days

  • Rest of world: 10–25 business days

Note: Delivery times may vary based on customs, courier delays, or seasonal demand.

4. Multiple Packages

If your order contains multiple items, they may arrive in separate packages.
This is because items may come from different warehouse locations.

Each package will have its own tracking number (when applicable).

 

5. Shipping Costs

Shipping fees are displayed at checkout and depend on:

  • Delivery address

  • Product weight/size

  • Supplier location

For promotional periods, free shipping may be offered on selected products or cart values.

 

6. Tracking Information

Most orders include tracking.
Tracking details will be emailed to you once available.

Please allow 3–7 days for tracking updates to appear for international shipments, especially early in transit.

 

7. Customs, Duties & Taxes

For UK deliveries:

  • Most orders ship duty-free.

  • However, if a product ships from outside the UK, customs inspections may occur.

  • In rare cases, customers may be asked to pay import duties or VAT charges.

koorkoor.co.uk is not responsible for these additional costs.

If a customs charge is declined and the parcel is returned to us or destroyed, no refund will be issued.

 

8. Delivery Delays

Please allow extra time during:

  • Bank holidays

  • Christmas/New Year peak

  • Industrial action

  • International shipping disruptions

  • Weather conditions

Delays outside our control (courier issues, customs, supplier delays) do not qualify for refunds of shipping fees.

 

9. Wrong or Incomplete Address

Customers are responsible for providing an accurate shipping address.

koorkoor.co.uk is not liable for lost packages due to:

  • Incorrect addresses

  • Missing apartment/flat numbers

  • Unclaimed packages

If returned to sender, we may reship after charging a new shipping fee.

 

10. Lost, Stolen, or Missing Packages

If your package shows as delivered but is missing:

  1. Check with neighbours or building reception

  2. Contact your local delivery office

  3. Email us at support@koorkoor.co.uk

We will assist in opening an investigation with the courier.

We cannot refund orders marked Delivered, unless the courier approves the claim.

 

11. Out-of-Stock or Supplier Issues

If an item becomes unavailable after placing an order:

  • We will notify you promptly

  • You may choose a refund, store credit, or alternative product

12. Contact Us

For any shipping questions or issues, contact us at:

📧 support@koorkoor.co.uk
🌐 www.koorkoor.co.uk
📍 United Kingdom

We aim to respond within 24–48 hours.