Terms of service

Terms of Service – koorkoor.co.uk

Last updated: November 13, 2025

Welcome to koorkoor.co.uk. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

These Terms comply with:

  • UK Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

  • UK GDPR & Data Protection Act 2018

  • E-Commerce Regulations 2002

If you do not agree with these Terms, please do not use our website or services.

1. About Us

koorkoor.co.uk
An online store providing pet products to customers across the United Kingdom.

For any queries:
📧 support@koorkoor.co.uk
🌐 www.koorkoor.co.uk

 

2. Use of the Website

By using our site, you confirm that:

  • You are at least 18 years old.

  • You will use the website lawfully and in accordance with these Terms.

  • You will not misuse the site, attempt unauthorised access, or interfere with its functionality.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

 

3. Product Information

We make every effort to display product details accurately, including:

  • Images

  • Descriptions

  • Sizes and specifications

  • Pricing

However, colours, packaging, or appearance may vary slightly from the images. Product availability is subject to change.

 

4. Pricing & Payment

Prices shown are in GBP (£) and include VAT where applicable.

We accept secure payments through trusted third-party providers (e.g., Stripe, PayPal).
Your payment details are not stored by koorkoor.co.uk.

We reserve the right to update prices at any time, but price changes will not affect orders already placed.

 

5. Order Process

To place an order:

  1. Add products to your basket

  2. Provide accurate personal and delivery information

  3. Make payment through our secure checkout

Once you complete payment, you will receive an automated confirmation email.

We may refuse an order if:

  • The product is out of stock

  • A pricing or description error is found

  • Fraud is suspected

  • Delivery is not possible to your address

6. Shipping & Delivery

Delivery times and fees are outlined in our Shipping Policy.

We are not responsible for delays caused by:

  • Couriers

  • Customs (for international orders)

  • Incomplete or incorrect delivery details provided by the customer

Ownership of the goods transfers to you once delivered.

 

7. Returns, Refunds & Cancellations

Your rights are protected under UK Consumer Law.

Key terms:

  • You may cancel your order within 14 days of receiving the goods (Consumer Contracts Regulations).

  • Items must be returned unused and in original packaging.

  • Certain items cannot be returned for hygiene reasons (e.g., opened pet bowls, grooming items, bedding).

  • Faulty or damaged items will be replaced or refunded at no extra cost.

Full details are available in our Refund Policy.

 

. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of your login details.

  • You agree to notify us immediately of any unauthorized activity.

  • We may suspend or delete accounts that violate these Terms.

9. Intellectual Property

All website content—including logos, images, text, and graphics—is the property of koorkoor.co.uk or licensed to us.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

  • Sell any part of the website without written permission.

10. Reviews & User Content

If you submit reviews, feedback, or content:

  • You grant us permission to use, display, or publish it.

  • You confirm it is original, lawful, and does not infringe on any rights.

  • We may remove any content that we deem inappropriate.

11. Limitation of Liability

To the fullest extent permitted by UK law, koorkoor.co.uk is not liable for:

  • Indirect or consequential losses

  • Loss of data, profits, or business opportunities

  • Issues arising from misuse of products

  • Delays outside of our control

Our total liability for any claim is limited to the amount paid for the product in question.

Nothing in these Terms excludes liability for death or injury caused by negligence.

 

12. Privacy

Your personal information is handled according to our Privacy Policy, which complies with UK GDPR.

Please review it to understand how we collect and use your data.

 

13. External Links

Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or services.

 

14. Changes to These Terms

We may update these Terms occasionally.
Changes take effect upon being posted on this page.

Continued use of the website means acceptance of updated Terms.

 

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by UK courts.

 

16. Contact Us

For questions or concerns regarding these Terms:

📧 support@koorkoor.co.uk
🌐 www.koorkoor.co.uk
📍 United Kingdom